Terms of Service

Kaptain AI provides done-for-you AI chatbot services, including custom chatbot design, deployment, lead capture, CRM integration, and meeting scheduling for business websites. The specific features and scope of services are outlined in any applicable service agreement or proposal provided to you.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice.

You must be at least 18 years old and have the legal authority to enter into binding contracts to use our services. By agreeing to these Terms, you represent and warrant that you meet these requirements. If you are using our services on behalf of a business, you represent that you have the authority to bind that business to these Terms.

If you are provided access to any client portal, dashboard, or account as part of our services, you are responsible for:

• Maintaining the confidentiality of your login credentials
• All activity that occurs under your account
• Notifying us immediately of any unauthorized access or security breach

We are not liable for any loss or damage resulting from unauthorized use of your account credentials.

Fees for our services are specified in your service agreement or proposal. Unless otherwise stated:

• All fees are due in advance as specified in the applicable invoice or agreement
• Fees are non-refundable except as expressly provided in your service agreement
• We reserve the right to suspend services for overdue payments
• Prices are subject to change with 30 days' written notice

You agree not to use our services to:

• Violate any applicable laws or regulations
• Engage in deceptive, fraudulent, or misleading practices
• Transmit spam, unsolicited messages, or harmful content
• Infringe the intellectual property rights of others
• Interfere with or disrupt the integrity of our services or infrastructure
• Collect or harvest data from our services without express written permission
• Use our chatbots to collect sensitive personal data (such as payment card numbers, government IDs, or health information) without appropriate safeguards and disclosures

We reserve the right to terminate access for any violation of this section.

All content, designs, software, and materials created or provided by Kaptain AI remain our sole property or the property of our licensors. You are granted a limited, non-exclusive, non-transferable license to use the chatbot widget and associated services solely for your business purposes during the term of your service agreement.

You retain ownership of any content, data, or materials you provide to us to configure your chatbot (such as FAQs, product descriptions, or brand guidelines). By providing such materials, you grant us a license to use them solely to deliver our services.

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. You are responsible for ensuring that your use of our chatbot on your website complies with all applicable privacy laws and that you have obtained any required consents from your website visitors.

Our services may integrate with third-party platforms, including CRM software, email marketing tools, and scheduling applications (such as Calendly). Your use of those platforms is governed by their respective terms of service and privacy policies. We are not responsible for the practices or performance of any third-party services.

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that:

• Our services will be uninterrupted, error-free, or completely secure
• AI-generated chatbot responses will be accurate, complete, or suitable for any specific purpose
• Results such as lead generation or meeting bookings are guaranteed

AI chatbots may occasionally produce inaccurate or unexpected responses. You are responsible for reviewing and approving chatbot configurations before deployment.

To the fullest extent permitted by law, Kaptain AI and its officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, or lost data, arising from your use of our services — even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising from these Terms or our services shall not exceed the total fees paid by you to Kaptain AI in the three (3) months preceding the claim.

You agree to indemnify, defend, and hold harmless Kaptain AI and its affiliates, officers, and employees from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney's fees) arising from: (a) your use of our services; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) any content or data you provide to us.

These Terms remain in effect for as long as you use our services. Either party may terminate the service relationship in accordance with the terms of your service agreement. Upon termination:

• Your access to our services will be revoked
• Any outstanding fees become immediately due and payable
• Sections that by their nature should survive (including Sections 6, 9, 10, 11) will continue to apply

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved exclusively in the courts located in New York.

We reserve the right to update these Terms at any time. We will notify you of material changes by updating the "Last Updated" date above or by direct communication. Your continued use of our services after such changes constitutes your acceptance of the revised Terms.

If you have questions about these Terms, please contact us: